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Watching the Buffalo Bills coming from three touchdown deficit two weeks in a row taught me something. I think something bad is bound to happen, regardless of what you do. No one is going to have a perfect game, life, career, family or whatever. In the end, what defines us, and differentiates us from the [...] Many businesses treat each interaction with their customer as a transaction. Get in; do the job; get out. I think a better approach is to treat each interaction as part of a lasting relationship. Knowing what you put in every time will likely have an effect on the relationship is probably going to change the [...] |
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