I was talking with a friend a couple days ago about registering a domain name on Godaddy.com — she got confused with all the extra options being offered by the domain registrar and wanted to make sure that she didn’t spend any unnecessary money on useless things.
It’s as if Godaddy.com hates whitespace on their website so much that they have to stuff it with something.
I don’t have a problem when a company suggests possible add-ons to purchases. In fact, I think you are obligated to do that since you are the expert on the subject. But that’s not to say that you should throw every single possible option onto a page and say to your customers, “Here is everything you need for your website. You go do all the research and choose whatever you want.”
What’s even worse in Godaddy’s case is that most of the options are obsolete for an average website owner. In other words, it’s like asking an average 80-year-old guy to pay for a gym membership with all kinds of classes knowing full well that he is highly unlikely to attend any of them.
At the end of the day, no one wants to be treated as a sucker.
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