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as a free lunch, unless it comes from a friend. If something sounds too good to be true, it probably is, unless it comes from a friend. It doesn’t matter whether or not your product is truly great. What matters is if your customers choose to believe to you. To earn the privilege of selling, perhaps you should [...] October 31st, 2009 |
As businesses, you spend a lot of your time and effort on ensuring the quality of your products and services. Unfortunately, there will be times when you have no control over what’s gonna happen. Last week, when I was eating at the Boiling Crab — they serve the best crawfish in the LA area — I [...] October 30th, 2009 |
Here is a great article from CopyBlogger on why what you learned back in school about writing might not work so well today, especially if you write for the Web. 1. Trying to sound like dead people October 29th, 2009 |
iPhones are a little different than PC’s and laptops in the sense that the value lies in the platform instead of the hardware. When I heard about the price slashing on the device earlier this year, my immediate reaction was: “is Apple running out of innovations that they had to cut their prices?” But I think [...] October 28th, 2009 |
If you haven’t been building an audience for your products (or your services or yourself) for the last 2 years, chances are, when you want to sell something now, it’s extremely difficult to find any listeners. Knowing that, what are you doing today to ensure that you have someone to sell to two years down the [...] October 27th, 2009 |
Amazon.com has just begun to roll out same day delivery service in select US cities. If an eligible item is ordered before 10 a.m. or 1 p.m. (depending on the city) Amazon will have it delivered on the same day. Remember the days when we used to have doubts about making purchases online? Our reasons were: [...] October 26th, 2009 |
Break enough promises, and your customers will hesitate to have any expectations. October 25th, 2009 |
My parents has just recently ended their 2 year long relationship with Comcast, and here is the farewell letter they received: We are sorry to hear that you would like to discontinue your Comcast service(s). We value you as a customer and thank you for allowing us to connect you to what’s important in your life. [...] October 24th, 2009 |
Among many other things, the Web is the perfect medium to amplify true passion. It also helps to break down the geological and time barrier, which makes it easier for you to connect with others around the globe who posses the same true passion. I see true passion as something you choose to pursuit in spite [...] October 23rd, 2009 |
I sent in my Lenovo laptop for service today. The whole process was easy: I called the customer service line yesterday afternoon; the box was overnighted to me with a next day shipping label included; all I had to do was simply to put the laptop in the box and drop it off at the [...] October 22nd, 2009 |
Wobo Library Updated, and added: Advanced Acai. *Wobo is just a word I made up to call those businesses who aren’t honest with the customers. Wobo Name(s): The Bottom Line: Be prepared to pay at least $83.90 for one month usage. October 21st, 2009 |
Wolfram Alpha just launched a $50 iPhone app. Yes, you heard it right, $50 for an iPhone app. Now you may ask, “who is gonna pay for that?” And the truth is, I have absolutely no idea. Do you remember how much an iPhone cost when it was first introduced? Of course, I am not [...] October 20th, 2009 |
Here is something interesting in a somewhat obvious way: Airlines that charge bag fees lost more money than airlines that didn’t. When you read an article like this, the word “duh” comes to mind, doesn’t it? My question, then becomes: if this is so obvious to see, why did the brilliant business men and women at [...] October 19th, 2009 |
The truth rarely matters; what matters is what the people (you) choose to believe. October 18th, 2009 |
Remember when you were in school? The worst thing you could possibly make was a mistake — make enough of those, it leads to failure. The best students were the ones who followed instructions perfectly. Listen, no questions, and do whatever you are told. All of that changed the minute you walk out of the [...] October 17th, 2009 |
Why don’t some businesses understand that customer service today is an investment, as opposed to an expense. As a matter of fact, it’s not just customer service — every single interaction with any potential client of yours should be treated as an investment. I did a live online chatting session with Comcast about their digital cable [...] October 16th, 2009 |
There was a big Hotmail scandal going on last week: around 10,000 passwords were obtained by hackers who created a fake website identical to Hotmail’s to fool users into entering their email address and password in a “phishing” scam. That’s all “phishing” is: a scam that uses false websites to lure people into revealing important data [...] October 15th, 2009 |
Wobo Library Updated, and added: Acai Force Max. *Wobo is just a word I made up to call those businesses who aren’t honest with the customers. Wobo Name(s): The Bottom Line: Be prepared to pay at least $87.62 for one month usage of Acai Force Max. October 14th, 2009 |
The Internet has affected a lot of industries: music, newspaper, magazine, movie, real estate, books, etc., and I think it will affect a lot more, especially if you are in the information providing business. The problem is that all of the sudden, whatever you have been selling can be found and delivered online, for free. How [...] October 13th, 2009 |
I think the single most popular reason for a failed online marketing campaign is because they are about you: - You are trying to sell your product. The list goes on. I think you will find an easier route to success if you [...] October 12th, 2009 |
I was asked several times over the weekend about why I spend my own time and effort, voluntarily, to write and maintain this blog. When I explain to people that my goal is to share my thoughts, and to help one single person everyday, the most common questions were: “So you are doing it for [...] October 11th, 2009 |
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