Comments on: Wobo Wednesday: ColnX

By: marie

marie — Sat, 28 Nov 2009 17:03:43 +0000

Because they start your “risk free” trial the moment you order, and can take a while before they ship it, you lose a week or your 14 day trial. so, by the time you do request a refund or a cancellation, it’s already too late. Scammers, big time. Go to the health food store and get it cheaper. The store isn’t going to disappear (hopefully) in 14 days. You know, if their contact numbers aren’t any good, it’s a pretty sure bet that they are not a good company and you can forget about that $1500 dollars.

By: Jay Zheng

Jay Zheng — Thu, 29 Oct 2009 09:08:50 +0000

Teri, I am sorry about your troubles, but unfortunately, I don’t have ANY relationship with ColnX.

I also want to point out to everyone that please beware of this company. It looks like that they won’t refund your money even if you follow ALL of their instructions.

By: Teri K

Teri K — Wed, 28 Oct 2009 17:53:05 +0000

I am really having trouble receiving my refund.

I returned the product as requested in in email as an un-opened package with the RMA # clearly marked on 9/8/09. I discontinued my orders and received no refund. I was instructed to wait 2-4 weeks for the refund.

I sent an email inquiry to support@colnx.com on 10/3 and again on 10/5. No response.

I called the company at 1 800 949 0138 on 10/27 and all the person could tell me was it was charged to my acount. He couldn’t quite understand I was looking for the refund not the charge. He just keep repeating the info and calling me mam.

I then called 1-800-354-8573 and was told to re-send my two previous email from early October and support would respond to my request within an hour. She said my package was received 9/11 however it was returned refused so the corporate office has to manage the refund.

10/28 – I didn’t receive response from support@colnx.com this time either. I googled the company and came up with the number of 800 729 8572 who again said my package was received 9/11 however it was returned refused so the corporate office has to manage the refund. I asked for the corporate office number and she said she couldn’t give it to me. I have to contact them in email. I explained I had already done this and received no response. She said wait 24 – 48 hours and see if they respond. I am waiting.

My RMA number is 63970-98 and my confirmation number was: 81697.
I want my the amount of $89.89 charged to me on 9/3/09 refunded.

By: Eleanor Berry

Eleanor Berry — Wed, 26 Aug 2009 01:32:50 +0000

Please cancel my autoship of colnx. I do not wish to receive any further shipmeets.

Thank you

By: Jay Zheng

Jay Zheng — Mon, 27 Jul 2009 01:49:16 +0000

Mark,

Contact info I got from Colnx website:

ColnX
605 N 21st Avenue
Hollywood, FL 33020

support@colnx.com
800-729-8572

–Jay

By: MARK FAUE

MARK FAUE — Sun, 26 Jul 2009 01:55:10 +0000

I TRIED TO CANCEL COLNX WITH THE SUPPORT@COLNX.COM
THAT YOU MENTIONED.
NO MATCHES FOUND
NOT A VALID EMAIL ADDRESS

DO YOU HAVE ANY OTHER SUGGESTIONS ON HOW TO CANCEL?